Quick Summary

I. Introduction

Welcome to our comprehensive guide on how to cancel divert calls on Telkom. In today’s fast-paced world, communication is key, and Telkom provides various calling features to ensure seamless connectivity. However, there are times when you may need to deactivate divert calls, also known as call forwarding, to regain control over your incoming calls. Whether you’ve activated divert calls by mistake or no longer need them, this guide will walk you through the process step-by-step.

II. Understanding Divert Calls on Telkom

Divert calls, or call forwarding, is a convenient feature offered by Telkom that allows users to redirect incoming calls to another number. This can be incredibly useful in situations where you’re unable to answer calls on your primary device, ensuring that you don’t miss any important communications.

Types of Divert Calls:

  1. Voicemail: Incoming calls are forwarded to a voicemail service where callers can leave messages.
  2. Call Forwarding: Calls are redirected to another specified number, such as a landline or mobile phone.
  3. Block Call Plus: Allows users to block specific numbers from reaching their device.
  4. Block Call Exchange Controlled: Provides control over incoming calls based on specified criteria.

Benefits of Divert Calls:

  • Enhanced Accessibility: Divert calls ensure that you’re always reachable, even when away from your primary device.
  • Call Management: Redirect calls to voicemail or other numbers to prioritize communication.

Understanding divert calls is crucial as it empowers users to customize their calling experience according to their needs and preferences. Now, let’s delve deeper into how to cancel divert calls on Telkom.

III. Why Cancel Divert Calls on Telkom?

While divert calls offer convenience and flexibility, there are several reasons why you might need to cancel them:

  1. No Longer Needed: You may have initially activated divert calls for a specific reason, such as being temporarily unavailable, but now find that you no longer require them.
  2. Unintended Activation: Divert calls can sometimes be activated unintentionally, leading to calls being redirected without your knowledge.
  3. Cost Considerations: Depending on your Telkom plan, divert calls may incur additional charges or affect your usage limits. Canceling divert calls can help manage costs more effectively.
  4. Privacy Concerns: If you’ve been diverting calls to a secondary number for privacy reasons, such as screening calls from unknown numbers, you may decide to cancel divert calls to streamline your communications.
  5. Technical Issues: In some cases, divert calls may not function as expected due to technical glitches or network issues. Canceling and reactivating divert calls can help troubleshoot these issues.

By canceling divert calls on Telkom, you regain control over your incoming calls and ensure that they are directed according to your current preferences and circumstances. Whether it’s to reduce costs, improve privacy, or address technical issues, knowing how to cancel divert calls empowers you to manage your communication effectively.

IV. How to Cancel Divert Calls on Telkom

Canceling divert calls on Telkom is a straightforward process, and there are various methods available to suit your preferences. Below, we’ll outline step-by-step instructions for canceling divert calls using different calling features offered by Telkom:

1. Voicemail Cancellation:

  • Immediate Deactivation: Dial *64# to deactivate call forwarding to voicemail immediately.
  • Cancellation on Busy: Dial #65# to deactivate call forwarding to voicemail when your line is busy.
  • Cancellation on No Reply: Dial #66# to deactivate call forwarding to voicemail when there’s no reply.

2. Block Call Plus Cancellation:

  • Dial *35# to administer Block Call Plus.
  • Follow the prompts to deactivate the block on specific numbers.

3. Block Call Exchange Controlled Cancellation:

  • Dial 34pin*blocking class# to activate blocking.
  • Dial #34*pin# to deactivate blocking.
  • Dial #34old pin*new pin# to change the pin.

4. Call Forwarding Cancellation:

  • Immediate Deactivation: Dial #21# to deactivate call forwarding immediately.
  • Cancellation on Busy: Dial #58# to deactivate call forwarding when your line is busy.
  • Cancellation on No Reply: Dial #61# to deactivate call forwarding when there’s no reply.

5. Prepaid Cancellation:

  • Dial *#55 to access prepaid administration.
  • Follow the prompts to deactivate call diversion services.

6. Speed Dial Cancellation:

  • Dial 51position*DN# to remove a speed dial number.
  • Dial **position to make speed dial calls.

7. Urgent Call Cancellation:

  • Dial 53DN# to remove an urgent call destination.

8. Call Waiting Cancellation:

  • Activation: Dial *43# to activate call waiting.
  • Deactivation: Dial #43# to deactivate call waiting.

9. CLIR Cancellation:

  • Dial 31DN to make a call with identity restricted.

By following these instructions, you can easily cancel divert calls on Telkom and regain control over your incoming calls. Choose the method that best suits your needs and preferences, and enjoy a more customized calling experience.

V. Common Issues with Divert Calls on Telkom

Despite the convenience divert calls offer, users may encounter common issues while managing them on Telkom. Here are some troubleshooting tips for resolving these issues:

  1. Divert Calls Not Working: Ensure the correct divert number is entered, check for network coverage, and verify if divert calls are enabled on your Telkom account by contacting customer support.
  2. Divert Calls Going to the Wrong Number: Double-check the divert number for accuracy and ensure it’s not already associated with another service. Contact Telkom customer support if the issue persists.
  3. Unable to Cancel Divert Calls: Ensure you’re using the correct cancellation code for the specific divert call feature. Try restarting your device and attempting cancellation again. Contact Telkom customer support for further assistance if needed.

VI. Expert Tips and Best Practices

To maximize the effectiveness of divert calls on Telkom and ensure a seamless calling experience, consider the following expert tips and best practices:

  1. Regularly Review Divert Settings: Periodically review your divert call settings to ensure they align with your current needs and preferences. Adjust settings as necessary to optimize your calling experience.
  2. Use Voicemail Wisely: If forwarding calls to voicemail, customize your greeting message to provide callers with relevant information and set expectations regarding call response times.
  3. Monitor Call Usage: Keep track of diverted calls and monitor usage to avoid unexpected charges or limitations on your Telkom plan. Adjust divert settings accordingly to manage costs effectively.
  4. Test Divert Functionality: Periodically test divert functionality by placing test calls to ensure calls are being forwarded correctly and to the intended destination.
  5. Stay Informed: Stay informed about Telkom’s calling features and updates to leverage new functionalities and optimize your calling experience.

By following these expert tips and best practices, you can make the most of divert calls on Telkom and enjoy enhanced communication capabilities tailored to your needs.

VII. Conclusion

In conclusion, knowing how to cancel divert calls on Telkom is essential for maintaining control over your incoming calls and optimizing your calling experience. By understanding the various methods available and troubleshooting common issues, you can ensure that your divert call settings align with your current needs and preferences. Whether it’s deactivating divert calls to voicemail, blocking specific numbers, or adjusting call forwarding settings, Telkom offers a range of options to customize your calling experience. Remember to periodically review your divert settings, stay informed about Telkom’s calling features, and test functionality to ensure seamless communication. By following expert tips and best practices, you can make the most of divert calls on Telkom and enjoy enhanced connectivity tailored to your preferences.

VIII. References

These resources provide additional information and insights into managing divert calls on Telkom, helping you make informed decisions and optimize your calling experience.

Author’s Note

Thank you for taking the time to read our comprehensive guide on canceling divert calls on Telkom. We hope this article has provided you with valuable insights and practical solutions for managing your incoming calls effectively. If you have any further questions or need assistance, feel free to reach out to Telkom customer support or consult the provided resources for additional information. Remember to stay informed and empowered when it comes to managing your communication preferences. Happy calling!

Brief Note about the author.

Kimbowa Geofrey
Business & Financial Analyst

I am Kimbowa Geofrey, a go-getter, It is my passion that drives me in all I do but also the personal improvement that I experience.
My story started about 8 years back, trying one business to another, it wasn’t easy at the start because I didn’t get exactly what I expected out of these businesses and my frustration grew. Luckily I stumbled upon three businesses that changed my life; Web hosting, web development, and blogging.
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