How To Cancel Subscription On Telkom In South Africa?

How To Cancel Subscription On Telkom How To Cancel Subscription On Telkom

I. Introduction

Welcome to our comprehensive guide on how to cancel a subscription on Telkom. Telkom, a leading telecommunications provider in South Africa, offers various subscription plans tailored to meet the communication needs of its customers. However, there may come a time when you need to cancel your Telkom subscription for various reasons. In this guide, we’ll walk you through the process step by step, ensuring a smooth experience.

Why Cancel a Telkom Subscription? There could be several reasons why you might need to cancel your Telkom subscription. Perhaps you’re moving to a new area with poor Telkom coverage, or maybe you’ve found a better deal with another provider. Whatever the reason, it’s essential to understand how to cancel your Telkom subscription correctly to avoid any unnecessary hassle.

II. Understanding Telkom Subscriptions

Telkom offers a range of subscription plans to cater to different communication needs. Here’s a breakdown of the main types:

Prepaid Plans

Telkom’s prepaid plans offer flexibility and control over usage. With these plans, you can recharge your account with airtime as needed, making them ideal for those who want to avoid long-term commitments.


  • Flexibility to recharge as needed
  • No long-term contracts
  • Control over usage and spending


  • May not offer the same benefits as contract deals
  • Airtime must be purchased in advance

Contract Deals

Contract deals provide stability and additional perks such as discounted devices or bundled services like data packages or voice minutes. These agreements typically require signing up for a fixed period in exchange for various advantages.


  • Discounted devices or bundled services
  • Stable monthly fees
  • Additional perks and benefits


  • Long-term commitment (usually 24 months)
  • Early termination fees may apply

Top-Up Contracts

Top-up contracts offer a balance between flexibility and commitment. They allow customers to add extra credit when necessary while still enjoying certain benefits similar to those offered under regular contract deals.


  • Flexibility to add credit as needed
  • Some benefits of contract deals without long-term commitment
  • Control over spending


  • Limited benefits compared to standard contracts
  • May not offer as much value as prepaid plans for occasional users

Choosing the Right Plan

Before canceling your Telkom subscription, it’s essential to assess your communication habits and needs. Consider factors such as how often you make calls, how much data you consume per month, and whether text messages are essential for staying connected. By understanding your requirements, you can make an informed decision about which Telkom plan best suits your needs.

In the next section, we’ll dive into the process of canceling your Telkom subscription, covering various methods and important considerations.

III. How to Cancel a Telkom Subscription

Canceling your Telkom subscription is a straightforward process that can be done through various methods. Here’s a step-by-step guide on how to cancel your Telkom subscription:

1. Gather Essential Information

Before initiating the cancellation process, make sure you have the necessary details on hand. This includes your account number and personal data such as identification documents or any other relevant information required by Telkom.

2. Canceling Through Telkom’s Website or App

One of the easiest ways to cancel your subscription is through Telkom’s official website or mobile app. Follow these steps:

  • Log in to the Telkom website or mobile app with your credentials.
  • Navigate to the cancellation section within their platform.
  • Follow the prompts provided for canceling subscriptions and provide any additional requested information if needed.

3. Canceling Using USSD Codes

If accessing online platforms isn’t convenient for you at the moment, you can also cancel your Telkom subscription using USSD codes from your phone. Here’s how:

  • Dial *180# on your phone.
  • Follow the instructions provided to navigate to the cancellation option.
  • Select the service you wish to cancel from the list provided.
  • Follow the prompts to confirm cancellation of the selected service.

4. Contacting Telkom Customer Service for Assistance

If you encounter any difficulties or have questions regarding the cancellation process, don’t hesitate to reach out to Telkom’s customer service for assistance. You can contact them through the following channels:

  • Phone Support: Dial 10210 from your Telkom mobile phone. If you’re calling from a non-Telkom number, dial 081180.
  • Online Chat Support: Visit the official Telkom website and look for the “Chat Now” option in the “Contact Us” section.
  • Social Media Channels: Reach out through social media platforms like Facebook (@telkomsa) or Twitter (@TelKomZA).

5. Confirming Cancellation

After completing the cancellation process, make sure to verify that your Telkom subscription has been successfully canceled. Check for any confirmation emails or messages from Telkom confirming the cancellation of your service.

IV. Common Subscription Issues and How to Address Them

While canceling your Telkom subscription, you may encounter some common issues. Here’s how to address them:

1. Activation Problems

If your subscription has not been activated as expected after signing up, contact Telkom customer service immediately. They will verify your account information and ensure that the activation process is completed promptly.

2. Unexpected Charges

If you notice unexpected charges appearing on your bill statement or errors in billing calculations, contact Telkom customer service right away. They will investigate these charges thoroughly and assist in resolving any discrepancies found.

3. Poor Network Coverage or Frequent Disconnections

If you experience poor network coverage at certain locations or frequent disconnections during calls or data usage, contact Telkom customer service. They will check the signal strength and connectivity status in those areas and provide necessary guidance accordingly.

4. Difficulties Canceling or Modifying Subscription Plan

If you encounter challenges while trying to cancel or modify your existing plan, contact Telkom customer service for assistance. They will guide you through the process and ensure that your request is handled efficiently.

By addressing these common subscription issues and following the steps outlined for canceling your Telkom subscription, you can navigate the process smoothly and effectively. In the next sections, we’ll explore the benefits of having a Telkom subscription and provide tips for managing it effectively.

V. Benefits of Having a Telkom Subscription

Having a Telkom subscription comes with several benefits that make it an attractive choice for many South Africans. Let’s explore some of these advantages:

1. Reliable Network Coverage

Telkom boasts extensive network coverage across South Africa, ensuring that you stay connected wherever you go. Whether you’re in urban areas or remote locations, Telkom’s network reliability ensures seamless call quality and fast internet speeds.

2. Affordability

Telkom offers a variety of subscription plans tailored to different budgets and communication needs. From prepaid options for flexible users to contract deals with additional perks, there’s something for everyone at competitive prices.

3. Value-Added Services

In addition to basic voice calls and data services, Telkom subscriptions come with value-added perks that enhance your overall experience. These may include access to entertainment platforms like Showmax or DStv Now streaming apps without using mobile data from your bundle, free Wi-Fi hotspot usage through their nationwide network, and exclusive discounts on devices when upgrading contracts.

4. Good Customer Service

Telkom is committed to providing excellent customer service support. Their dedicated team strives to address queries promptly and ensure customer satisfaction throughout the entire journey, from sign-up process assistance to resolving technical issues after subscribing.

VI. Tips for Managing a Telkom Subscription

To effectively manage your Telkom subscription and make the most of its benefits, consider the following tips:

1. Stay Informed About Package Limits

Be aware of the limits of your Telkom package, including data, minutes, and SMS messages. Regularly check your usage to avoid exceeding limits and incurring additional charges.

2. Track Usage Regularly

Keep track of your usage using Telkom’s self-service platforms. This allows you to monitor your data and airtime consumption regularly, ensuring you’re always aware of where you stand with regards to package limits.

3. Optimize Data Consumption

Optimize your data consumption to make the most of your Telkom subscription. Connect to Wi-Fi whenever possible, limit background app activity, stream videos wisely by adjusting quality settings, and disable automatic updates/downloads to conserve data.

4. Contact Customer Service for Assistance

If you encounter any issues or have questions about your Telkom subscription, don’t hesitate to reach out to their customer service team. They are there to assist you and ensure a positive experience with Telkom services.

5. Take Advantage of Value-Added Services

Explore the value-added services included in your Telkom subscription, such as free access to entertainment platforms or exclusive discounts. Make use of these perks to enhance your overall experience as a Telkom subscriber.

By following these tips, you can effectively manage your Telkom subscription, maximize its benefits, and ensure a seamless communication experience.

VII. Frequently Asked Questions

Here are some frequently asked questions about canceling a Telkom subscription:

1. How do I cancel my Telkom subscription online?

To cancel your Telkom subscription online, follow these steps:

  • Log in to the Telkom Self Service Portal using your Telkom Internet username and password.
  • Click on the “Manage My Services” tab.
  • Under the “Manage My Services” tab, select the “Cancel Services” option.
  • Choose the service you wish to cancel from the list provided.
  • Follow the prompts to confirm the cancellation of the selected service.

2. What information do I need to cancel my Telkom subscription?

When canceling a Telkom subscription, you’ll need the following information:

  • Account number
  • Personal data (name, contact details)

3. Are there any fees for canceling a Telkom subscription?

The fees for canceling a Telkom subscription may vary depending on the type of plan and the terms of your contract. It’s essential to review your contract terms or contact Telkom customer service for more information about any applicable fees.

IX. Conclusion

In conclusion, canceling a subscription on Telkom can be a straightforward process when you know the steps involved and have the necessary information on hand. Whether you’re looking to switch providers, upgrade to a different plan, or simply no longer need Telkom’s services, following the guidelines provided in this comprehensive guide can help ensure a smooth cancellation experience.

Remember to gather essential information, such as your account number and personal data, before initiating the cancellation process. Explore different methods for canceling your Telkom subscription, whether online through the website or app, or by contacting customer service for assistance.

By understanding your Telkom subscription type, managing your usage effectively, and taking advantage of value-added services, you can make the most of your Telkom subscription experience. If you have any further questions or encounter any issues during the cancellation process, don’t hesitate to reach out to Telkom’s customer service for assistance.

We hope this guide has been helpful in providing valuable insights and guidance on canceling a subscription on Telkom. Thank you for reading, and best of luck with your Telkom subscription management journey!


  1. Telkom South Africa. (n.d.). Official Website. Retrieved from
  2. How to Cancel Your Telkom Services Online in 3 Easy Steps. (n.d.). DSL Telecom. Retrieved from
  3. How to Manage and Cancel a Telkom Subscription. (n.d.). Mobile Store. Retrieved from
  4. KahawaTungu. (n.d.). How to Cancel a Subscription on Telkom. Retrieved from

Author’s Note

As the author of this comprehensive guide on canceling a subscription on Telkom, I want to emphasize the importance of understanding your Telkom subscription and the options available for managing it effectively. Whether you’re considering canceling your subscription or simply seeking tips for better subscription management, I hope this guide has provided valuable insights and practical advice to help you navigate your Telkom subscription journey with confidence.

If you have any further questions or require additional assistance, feel free to reach out to Telkom customer service or explore the resources provided in this guide. Thank you for reading, and best of luck with your Telkom subscription experience!

Brief Note about the author.

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Kimbowa Geofrey
Business & Financial Analyst

I am Kimbowa Geofrey, a go-getter, It is my passion that drives me in all I do but also the personal improvement that that I experience.
My story started about 8 years back, trying one business to another, it wasn’t easy in the start because I didn’t get exactly what I expected out of these businesses and my frustration grew. Luckily i stumbled upon two businesses that changed my life. One of them was web hosting and web development, another was blogging.
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