Quick Summary

I. Introduction

Managing subscriptions can often be overwhelming, especially when dealing with mobile service providers like Vodacom. With the plethora of content services available, it’s crucial for customers to know how to effectively cancel their subscriptions and avoid unnecessary charges. In this comprehensive guide, we will walk you through the process of canceling subscriptions on Vodacom, empowering you to take control of your account and finances.

Whether you’re looking to unsubscribe from WASP services, manage your V-Live subscriptions, or cancel Add to Bill services, we’ve got you covered with step-by-step instructions and valuable insights. By following our guidance, you’ll be equipped to make informed decisions about your subscriptions and ensure that only the services you truly desire remain active on your Vodacom account.

II. Understanding Vodacom Subscriptions

Vodacom offers a wide range of subscriptions and services to its customers, providing access to various content and entertainment options. It’s essential to have a clear understanding of these subscriptions to effectively manage them and avoid unexpected charges.

Wireless Application Service Providers (WASP)

Wireless Application Service Providers (WASP) are third-party providers that offer value-added mobile content such as games, ringtones, wallpapers, and other digital products. These services often come with a recurring fee, which is charged directly to your Vodacom bill. Examples include trivia quizzes, horoscopes, and premium SMS services.

V-Live Platform

The V-Live platform offers users access to premium video-on-demand content, including movies and TV shows, through monthly subscription plans. This service provides flexibility in choosing what to watch without being tied down by traditional cable packages. Subscribers can enjoy a wide range of entertainment options tailored to their preferences.

Add to Bill Services

Add to Bill services refer to subscriptions from different companies or app developers that allow payment via your Vodacom account instead of using separate billing methods. Examples include streaming platforms like Showmax or music apps like Spotify Premium, where charges appear on your monthly phone bill rather than being paid separately for each service.

It’s crucial for subscribers to actively manage their subscriptions to avoid unwanted charges and ensure they have control over the content and services they are subscribed to. By understanding the different types of subscriptions offered by Vodacom, you can make informed decisions about which services to keep and which ones to cancel.

III. How to Cancel WASP Services on Vodacom

Canceling WASP (Wireless Application Service Providers) services on Vodacom is a straightforward process that can be done through your mobile device. Follow these step-by-step instructions to unsubscribe from WASP services and avoid unwanted charges:

  1. Dial 135997#: Using your Vodacom SIM card, dial 135997# to access the menu for managing your content services.
  2. Select Option 1: From the menu, select option 1 to view all the services that you are currently subscribed to.
  3. Choose Specific Services to Unsubscribe: Once you’ve accessed the list of subscribed services, choose individual options corresponding to the specific WASP services that you want to unsubscribe from. This allows you to cancel those particular subscriptions.
  4. Bulk Unsubscribe (Optional): If you prefer to unsubscribe from all WASP services at once or find it more convenient, select option number two when prompted after dialing 135997#. Alternatively, you can also send “Stop All” as an SMS message to 31050. This method allows you to cancel all the WASP services in one go.

By following these steps, you can effectively manage your subscriptions and cancel any unwanted WASP services that may be charging you directly on your Vodacom SIM card. Taking control of your subscriptions ensures that you only pay for the services you truly desire and avoid unnecessary charges on your Vodacom account.

Remember to regularly review your subscribed services to ensure that you’re not being billed for services you no longer use or want. By staying proactive, you can maintain control over your Vodacom subscriptions and optimize your mobile experience.

IV. Managing V-Live Subscriptions on Vodacom

V-Live subscriptions offer access to a wide range of premium video-on-demand content, including movies and TV shows. If you’ve subscribed to V-Live services and wish to manage or cancel them, there are a couple of methods you can use:

Logging into the V-Live Portal

  1. Visit the Official V-Live Website: Open your preferred web browser and navigate to the official Vodacom Live website.
  2. Log In to Your Account: Look for the “Log in” or “Sign in” option on the website and enter your login credentials, including your username/email address and password associated with your Vodacom account.
  3. Navigate to Subscription Management: Once logged in, navigate to the section of the website where you can view and manage your subscriptions.
  4. Locate and Unsubscribe: Within the subscription management section, locate the specific V-Live service(s) that you want to unsubscribe from. Click on the “Unsubscribe” option next to each service individually until all desired cancellations are complete.

Using *177# on Your Mobile Phone

  1. Dial *177#: Using your mobile phone with a valid active connection on the Vodacom network, dial *177# to access the subscription management menu.
  2. Follow System Prompts: Select ‘Next’ when prompted after entering *177# and then choose the ‘Unsubscribe’ option.
  3. Complete the Cancellation Process: Follow the further instructions provided by the system prompts until the cancellation process is complete.

By following either of these methods, you’ll be able to manage and cancel your V-Live subscriptions on Vodacom effectively. Taking control of your subscriptions ensures that you only pay for the services you truly desire and helps you avoid unnecessary charges on your Vodacom account.

V. Canceling Add to Bill Services on Vodacom

Canceling Add to Bill services on Vodacom can be done using various methods, depending on the specific service provider and platform. Here are different approaches you can take to cancel Add to Bill subscriptions:

1. Canceling Subscriptions Within Individual Apps:

Many subscription-based apps allow users to manage and cancel their subscriptions directly within the app itself. Follow these general steps:

  • Open the App: Launch the app of the service provider you wish to cancel the subscription for.
  • Navigate to Account Settings: Look for options related to account settings, subscriptions, or billing within the app.
  • Locate Subscription Settings: Find the section where your active subscriptions are listed and select the one you want to cancel.
  • Cancel Subscription: Follow the prompts to cancel the subscription. This may involve confirming your decision or providing a reason for cancellation.

2. Using Subscription Management Tools in App Stores:

Both Google Play Store (for Android devices) and Apple App Store (for iOS devices) provide built-in tools for managing all active subscriptions from various apps in one place. Here’s how to do it:

  • Google Play Store (Android):
    • Open the Google Play Store app.
    • Tap on the Menu icon (three horizontal lines) and select “Subscriptions.”
    • Here, you’ll see a list of all active subscriptions associated with your Vodacom account.
    • Select the specific service you want to cancel and tap “Cancel Subscription.”
  • Apple App Store (iOS):
    • Open the Settings app on your iOS device.
    • Tap on your name at the top of the screen, then select “Subscriptions.”
    • You’ll see a list of all your active subscriptions. Tap on the one you want to cancel and select “Cancel Subscription.”

3. Managing Services Through the MyVodafone Application:

The MyVodafone application provides another convenient way to manage your Add to Bill subscriptions. Follow these steps:

  • Download the Application: Install the MyVodafone mobile application from the Google Play Store (for Android phones) or Apple’s iOS platform.
  • Login to Your Account: Open the application and log in to your Vodacom account using your credentials.
  • Navigate to ‘More’ Tab: Look for the “More” tab within the app’s interface and tap on it to proceed further.
  • Accessing My Account Section: Within the “More” section, find an option called “My Account” or similar. Tap on it.
  • Content Services Management: Under the “My Account” section, locate the sub-section labeled “Content Services” and tap on it.
  • Deactivating Unwanted Subscriptions: Here, you can view all active subscriptions billed under Vodacom. You have two choices: deactivate individual add-ons by tapping the respective deactivation button next to each subscription listed, or tap “Bulk Unsubscribe” to cancel all services at once.

By following these methods, you can easily manage your Add to Bill subscriptions on Vodacom, ensuring that you’re only paying for the services you truly need or desire.

VI. Bulk Unsubscribing from All Services on Vodacom

If you’re looking to cancel all your subscriptions at once and unsubscribe from all services on Vodacom, there is a convenient option available. By following these simple steps, you can easily bulk unsubscribe:

  1. Dial 135997#: On your Vodacom SIM card, dial 135997# to access the menu for managing your content services.
  2. Select Option 2: When prompted after dialing 135997#, select option 2. This will initiate the process of unsubscribing from all services associated with your account.

By choosing this method, you no longer have to go through each individual service or subscription separately. It provides a quick and efficient way to remove yourself from any content services that may be active under your name.

It’s important to note that by selecting this option, it will deactivate ALL current subscriptions linked to your account simultaneously. Therefore, make sure you are certain about canceling everything before proceeding with this step.

Once completed successfully, you should receive confirmation messages indicating the cancellation of all subscribed services within moments after making the selection in Step 2 above.

Remember that if there are specific subscriptions or content providers which still interest you but wish only for some cancellations, then using other methods mentioned earlier would be more suitable, as they allow selective unsubscription rather than an entire removal.

Taking control of your subscriptions ensures that you only pay for the services you truly desire and helps you avoid unnecessary charges on your Vodacom account.

VII. Frequently Asked Questions

Here are answers to some common questions about canceling subscriptions on Vodacom:

Q1: What are the consequences of not canceling subscriptions on Vodacom?

A: Not canceling subscriptions on Vodacom can have several consequences. Firstly, you may continue to be charged for services that you no longer wish to use or access, resulting in unnecessary expenses. Additionally, if you do not unsubscribe from certain content services, your mobile data might be consumed by these services in the background without your knowledge, leading to unexpected data usage charges and potential decrease in overall internet speed.

Q2: Can I cancel subscriptions through customer service?

A: While some subscription cancellations can be done through customer service channels such as calling the helpline or visiting a physical store location, many cancellation processes are designed for self-service convenience directly accessible by customers themselves. Vodacom provides various methods for subscribers to manage their own content services, including WASP (Wireless Application Service Providers), V-Live platform subscriptions, and Add-to-Bill Services via online portals like My Vodafone App, V-live portal website, and specific USSD codes. These options allow users greater control over their accounts while saving time waiting for assistance from customer support representatives.

Q3: How can I check my current subscriptions on Vodacom?

A: To check your current active subscriptions on Vodacom, you can follow these steps:

  • Dial 135997# using your Vodafone SIM card.
  • Select option 1 to view the services to which you are subscribed.
  • You will be presented with a list of services and their associated charges. Alternatively, you can check specific subscriptions such as V-Live services by logging into the V-Live login portal on the website or using the dial code *177#, which will allow you to view and manage subscriptions. For Add-to-Bill services, you can check your subscriptions within the individual apps or use subscription management tools in the Google Play Store and Apple App Store to view and cancel subscriptions. The My Vodacom App also provides a convenient way to manage all content services under ‘More’, ‘My Account’, and ‘Content Services’ section.

Q4: Are there any charges for canceling subscriptions?

A: In most cases, canceling subscriptions on Vodacom does not incur any additional charges. However, if you are still within the contractual period of a specific subscription, such as canceling a content service before the completion of a minimum term agreed upon, you may be subject to cancellation fees or penalties as outlined by the service provider’s terms and conditions. It is advisable to review these terms before canceling to avoid unnecessary expenses. Additionally, certain WASP services might charge an unsubscribe fee, but this will be clearly communicated during the cancellation process. If there are any doubts regarding cancellation fees for a particular service, it is recommended to contact customer support for clarification.

Q5: Can I reactivate a canceled subscription on Vodacom?

A: The ability to reactivate a canceled subscription on Vodafone depends entirely on the terms of service set by each individual provider. While some providers may allow reactivation immediately, others might have specific waiting periods or conditions associated with it. It is best to directly contact the relevant service to inquire about their re-activations policy. In most cases, re-subscription can be done via their respective platforms such as websites, dialing USSD codes, etc., but it varies from one service to another.

These frequently asked questions aim to address common concerns and provide clarity on canceling subscriptions on Vodacom. If you have any further inquiries or require assistance, don’t hesitate to reach out to Vodacom’s customer support for personalized assistance.


Managing subscriptions on Vodacom is essential to ensure that you have control over your account and only pay for the services you truly desire. Whether it’s canceling WASP services, managing V-Live subscriptions, or unsubscribing from Add to Bill services, Vodacom provides various methods to help you take charge of your subscriptions.

By following the step-by-step instructions outlined in this guide, you can easily navigate through the process of canceling subscriptions on Vodacom’s network. From dialing USSD codes to managing subscriptions through mobile apps and online portals, there are options available to suit your preferences.

Regularly reviewing your subscribed services and canceling those you no longer need or want can help you avoid unnecessary charges and optimize your mobile experience. Taking proactive steps to manage your subscriptions ensures that you’re in control of your finances and content consumption.

If you have any further questions or need assistance with canceling subscriptions on Vodacom, don’t hesitate to reach out to their customer support for personalized guidance and support.


These references provide additional information and resources for managing subscriptions on Vodacom’s network and related topics.

Author’s Note

As the author of this guide, I understand the importance of managing subscriptions effectively to avoid unnecessary charges and maintain control over your mobile account. The information provided in this article is based on thorough research and aims to empower readers with practical steps to navigate the process of canceling subscriptions on Vodacom.

I encourage readers to take proactive steps in reviewing their subscribed services regularly and making informed decisions about which subscriptions to keep or cancel. By following the guidelines outlined in this guide, you can optimize your mobile experience and ensure that you’re only paying for the services you truly value.

If you have any questions, feedback, or additional insights to share, please feel free to reach out. Your input is valuable and contributes to the ongoing improvement of our content.

Thank you for choosing to read this guide, and I hope you find it helpful in managing your subscriptions on Vodacom’s network.

Brief Note about the author.

Kimbowa Geofrey
Business & Financial Analyst

I am Kimbowa Geofrey, a go-getter, It is my passion that drives me in all I do but also the personal improvement that I experience.
My story started about 8 years back, trying one business to another, it wasn’t easy at the start because I didn’t get exactly what I expected out of these businesses and my frustration grew. Luckily I stumbled upon three businesses that changed my life; Web hosting, web development, and blogging.
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