How To Divert Calls On Mtn In Nigeria 2024

I. Introduction

In today’s fast-paced world, staying connected is more important than ever. However, managing incoming calls can sometimes be challenging, especially when you’re busy or unavailable. This is where call diversion comes in handy, offering a convenient solution to ensure you never miss important calls.

In Nigeria, MTN is one of the leading telecommunications providers, serving millions of users across the country. Understanding how to effectively divert calls on the MTN network can greatly enhance your communication experience and productivity.

In this comprehensive guide, we’ll explore everything you need to know about call diversion on MTN in Nigeria. From understanding the concept to activating and customizing call diversion preferences, we’ll cover it all. So, let’s dive in and learn how to take control of your incoming calls on the MTN network.

II. Understanding Call Diversion on MTN

Before we delve into the specifics of call diversion on MTN, let’s first understand what call diversion entails. Call diversion, also known as call forwarding, is a feature that allows you to redirect incoming calls from your MTN number to another number of your choice. This can be particularly useful in various situations, such as when you’re busy in a meeting, unable to answer your phone, or experiencing network issues.

One of the key benefits of call diversion is its flexibility. MTN users in Nigeria have the option to divert calls based on different scenarios, including when their line is busy, unanswered, or unreachable. By customizing call diversion preferences, you can ensure that calls are redirected according to your specific needs and preferences.

Call diversion on MTN is not only convenient but also ensures that you never miss important calls, thereby improving your accessibility and responsiveness. Whether you’re a business professional, a busy parent, or someone who values seamless communication, mastering call diversion on MTN can significantly enhance your connectivity experience.

III. Activating Call Diversion on MTN

Now that we have a basic understanding of call diversion, let’s explore how to activate this feature on your MTN line. Activating call diversion on MTN is a straightforward process that can be done using specific codes.

To activate call diversion on MTN, follow these simple steps:

1. Diverting Calls When Busy: Dial **67*destination_number*11# to redirect incoming calls to another number when your line is engaged. For example, if your number is busy with a call, incoming calls will be automatically redirected to the specified destination number.
2. Diverting Calls When Unanswered: Dial **62*destination_number*11# to divert calls to another number when you’re unable to answer. This is useful for ensuring that calls are redirected if you’re unavailable to pick up the phone.
3. Diverting Calls When Unreachable: Dial **61*destination_number*11# to redirect calls to another number when your phone is unreachable, such as when it’s turned off or out of network coverage. This ensures that callers can still reach you even in situations where your phone is not accessible.

It’s important to note that the destination number you choose for call diversion must be within the same country. Additionally, you can customize call diversion preferences for different scenarios based on your specific requirements.

By activating call diversion on your MTN line, you can take control of your incoming calls and ensure that you never miss important communication opportunities.

Next, we’ll explore how to deactivate call diversion when it’s no longer needed, as well as how to check the status of call diversion on your MTN line.

IV. Deactivating Call Diversion on MTN

Just as it’s important to know how to activate call diversion on your MTN line, it’s equally crucial to understand how to deactivate it when it’s no longer needed. Whether you’re back from your meeting, available to answer calls, or your phone is back in network coverage, deactivating call diversion is a simple process.

To deactivate call diversion on MTN, follow these steps:

1. Deactivating Call Diversion Overall: Dial ##21# to stop call forwarding for all scenarios. This will disable call diversion completely and ensure that incoming calls are directed to your MTN number as usual.
2. Deactivating Specific Call Diversion Scenarios: If you’ve activated call diversion for specific scenarios such as when your line is busy, unanswered, or unreachable, you can deactivate them individually using specific deactivation codes. For example:
   • Dial ##67# to deactivate call diversion when your line is busy.
   • Dial ##62# to deactivate call diversion when your phone is unreachable.
   • Dial ##61# to deactivate call diversion for unanswered calls.

By deactivating call diversion, you can ensure that incoming calls are routed directly to your MTN number without any redirection.

V. Checking Call Diversion Status

To effectively manage call diversion on your MTN line, it’s essential to know how to check its status. This allows you to verify whether call diversion is currently active or deactivated for different scenarios.

To check the call diversion status on MTN, follow these steps:

1. Overall Call Diversion Status: Dial *#21# to check the overall status of call diversion on your MTN line. This will provide you with information about whether call diversion is currently active or inactive.
2. Checking Status for Specific Scenarios: You can also check the status of call diversion for individual scenarios, such as when your line is busy, unanswered, or unreachable, by dialing specific codes. For example:
   • Dial *#67# to check the status of call diversion when your line is busy.
   • Dial *#62# to check the status of call diversion when your phone is unreachable.
   • Dial *#61# to check the status of call diversion for unanswered calls.

By regularly checking the call diversion status, you can ensure that your settings are configured correctly and that calls are being redirected according to your preferences.

VI. Customizing Call Diversion Preferences

One of the key advantages of call diversion on MTN is the ability to customize preferences based on different scenarios. Whether you want to redirect calls only when your line is busy, unanswered, or unreachable, MTN offers flexibility in setting up call diversion preferences.

To customize call diversion preferences on MTN, consider the following factors:

1. Destination Number: Choose the appropriate destination number where you want incoming calls to be redirected. This could be another mobile number, a landline, or even voicemail.
2. Scenarios for Diversion: Determine the scenarios for which you want to activate call diversion. Whether it’s when your line is busy, unanswered, or unreachable, customize settings based on your availability and communication needs.
3. Activation and Deactivation: Familiarize yourself with the activation and deactivation codes for call diversion on MTN. This allows you to easily toggle call diversion on or off as needed.

By customizing call diversion preferences, you can ensure that incoming calls are managed effectively based on your specific requirements and availability.

Next, we’ll address common questions and provide additional tips for efficient call management on the MTN network.

VII. Diverting Calls for Specific Scenarios

Diverting calls for specific scenarios on the MTN network allows you to tailor your call diversion settings to different situations. Whether you’re busy in a meeting, unable to answer your phone, or experiencing network issues, MTN offers flexibility in redirecting incoming calls based on your specific needs.

Diverting Calls When Busy

When your line is busy with a call, you can divert incoming calls to another number using the following steps:

1. Activation: Dial **67*destination_number*11# to divert calls to the specified destination number when your line is engaged.
2. Deactivation: Dial ##67# to deactivate call diversion for busy scenarios.
3. Checking Status: Verify the status of call diversion for busy scenarios by dialing *#67#.

Diverting Calls When Unanswered

If you’re unable to answer your phone, you can divert calls to an alternative number using these steps:

1. Activation: Dial **62*destination_number*11# to divert calls to another number when unanswered.
2. Deactivation: Disable call diversion for unanswered calls by dialing ##62#.
3. Checking Status: Check the status of call diversion for unanswered calls with *#62#.

Diverting Calls When Unreachable

When your phone is unreachable, such as when it’s turned off or out of network coverage, you can redirect calls using the following:

1. Activation: Dial **61*destination_number*11# to divert calls to another number when unreachable.
2. Deactivation: Turn off call diversion for unreachable scenarios by dialing ##61#.
3. Checking Status: Verify the status of call diversion for unreachable scenarios with *#61#.

Customize call diversion preferences for each scenario based on your availability and communication needs.

VIII. FAQs About Call Diversion on MTN

1. How do I activate call diversion on MTN?

To activate call diversion on MTN, dial specific codes based on the scenario you want to divert calls for. For example, use **67*destination_number*11# to divert calls when your line is busy.

2. Can I divert calls to international numbers on MTN?

MTN typically allows call diversion to domestic numbers within Nigeria. However, it’s recommended to check with MTN customer service for specific policies regarding international call diversion.

3. How do I deactivate call diversion on MTN?

To deactivate call diversion, dial the corresponding deactivation code for the scenario you want to disable. For example, use ##67# to stop call diversion for busy scenarios.

4. Will I be charged for call diversion on MTN?

MTN may apply standard call rates or subscription charges for call diversion services. It’s advisable to review your tariff plan or consult with MTN customer service for information on applicable charges.

5. Can I divert calls to voicemail on MTN?

Yes, you can divert calls to voicemail on MTN by specifying your voicemail number as the destination number when activating call diversion.

6. How can I set up call diversion preferences for specific times of the day?

MTN offers advanced call diversion features that allow you to set up schedules for diverting calls based on specific times of the day. Consult with MTN customer service or explore your device settings for options to customize call diversion schedules.

Stay tuned for more insights on call diversion and effective communication management on the MTN network.

X. Conclusion

Mastering call diversion on the MTN network in Nigeria offers unparalleled control over your incoming calls, ensuring you stay connected even in the busiest of situations. Through this comprehensive guide, you’ve learned how to activate, deactivate, and customize call diversion preferences to suit your communication needs.

FAQs and Answers

1. How do I activate call diversion on MTN?

To activate call diversion on MTN, dial specific codes based on the scenario you want to divert calls for. For example, use **67*destination_number*11# to divert calls when your line is busy.

2. Can I divert calls to international numbers on MTN?

MTN typically allows call diversion to domestic numbers within Nigeria. However, it’s recommended to check with MTN customer service for specific policies regarding international call diversion.

3. How do I deactivate call diversion on MTN?

To deactivate call diversion, dial the corresponding deactivation code for the scenario you want to disable. For example, use ##67# to stop call diversion for busy scenarios.

4. Will I be charged for call diversion on MTN?

MTN may apply standard call rates or subscription charges for call diversion services. It’s advisable to review your tariff plan or consult with MTN customer service for information on applicable charges.

5. Can I divert calls to voicemail on MTN?

Yes, you can divert calls to voicemail on MTN by specifying your voicemail number as the destination number when activating call diversion.

6. How can I set up call diversion preferences for specific times of the day?

MTN offers advanced call diversion features that allow you to set up schedules for diverting calls based on specific times of the day. Consult with MTN customer service or explore your device settings for options to customize call diversion schedules.

Additional Resources

For further information and assistance with call diversion on MTN, consider exploring the following resources:

• MTN Nigeria Official Website
• MTN Customer Support

Author’s Note

As we conclude this guide, I encourage you to explore the various call diversion features offered by MTN and customize them to suit your unique communication needs. By mastering call diversion, you can enhance your accessibility, responsiveness, and overall communication experience on the MTN network.

Remember, effective communication management is key to staying connected and productive in today’s digital world. Thank you for reading, and I wish you success in optimizing your call diversion settings on MTN.

Brief Note about the author.

I am Kimbowa Geofrey, a go-getter, It is my passion that drives me in all I do but also the personal improvement that I experience.
My story started about 8 years back, trying one business to another, it wasn’t easy at the start because I didn’t get exactly what I expected out of these businesses and my frustration grew. Luckily I stumbled upon three businesses that changed my life; Web hosting, web development, and blogging.
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