How to Divert Calls on Telkom In South Africa?

Quick Summary

This comprehensive guide explores Telkom’s calling features, providing detailed insights into voicemail management, call forwarding, block call options, prepaid account management, speed dialing, urgent call features, call waiting, and CLIR. Whether you’re looking to enhance your call management skills or stay connected on the go, this guide has all the information you need to make the most of Telkom’s services.

I. Introduction

Welcome to our comprehensive guide on how to effectively divert calls on Telkom, one of South Africa’s leading telecommunications providers. In this article, we’ll delve into the intricacies of Telkom’s calling features, providing you with step-by-step instructions and valuable insights to help you manage your calls efficiently. Whether you’re a Telkom user looking to optimize your communication or someone interested in learning more about Telkom’s services, this guide is here to assist you.

II. Understanding Telkom Calling Features

Telkom offers a plethora of calling features designed to enhance your communication experience. Let’s explore some of the key features:

Voicemail

Telkom’s voicemail feature allows callers to leave messages when you’re unable to answer the phone. You can activate voicemail immediately, on busy, or on no reply, ensuring that you never miss important messages. Here are the activation and deactivation codes:

• Immediate Call Forwarding to Voicemail: To activate: *64#; To deactivate: #64#
• Call Forwarding to Voicemail on Busy: To activate: *65#; To deactivate: #65#
• Call Forwarding to Voicemail on No Reply: To activate: *66#; To deactivate: #66#

Additionally, you can customize the duration for no reply call forwarding by dialing the respective code.

Block Call Plus

Tired of receiving unwanted calls? Telkom’s Block Call Plus feature comes to the rescue. With this feature, you can easily block specific numbers from reaching your phone. Here’s how to activate it:

• Activation: Dial *35# to block unwanted calls.

Call Forwarding

Telkom’s call forwarding feature allows you to redirect incoming calls to another number. Whether you’re busy, away from your phone, or simply prefer to receive calls on a different device, call forwarding has you covered. Activate call forwarding with these codes:

• Immediate Call Forwarding: To activate: 21DN#; To deactivate: #21#
• Call Forwarding on Busy: To activate: 58DN#; To deactivate: #58#
• Call Forwarding on No Reply: To activate: 61DN#; To deactivate: #61#

Remember to set the duration for call forwarding on no reply using the appropriate code.

Prepaid Account Management

For Telkom prepaid customers, efficient account management is key. Dial *#55 to access various options, including checking your balance and recharging your account.

Speed Dialing

Speed dialing is a convenient time-saving feature offered by Telkom. Set up speed dial for frequently dialed numbers with these codes:

• One-Digit Speed Dial: To set up: 51position*DN#
• Two-Digit Speed Dial: To set up: 52position*DN#

Urgent Call

In urgent situations, Telkom’s Urgent Call feature ensures that your important calls are immediately directed to the designated number. Activate urgent call by dialing 53DN#.

Call Waiting

Never miss an important call with Telkom’s Call Waiting feature. Activate it with *43# and deactivate with #43#.

CLIR (Calling Line Identity Restriction)

Maintain your privacy with Telkom’s CLIR feature, which allows you to make calls with your identity restricted. Dial 31DN to activate CLIR for a specific call.

Stay tuned as we explore each feature in detail in the upcoming sections.

III. Voicemail on Telkom

Voicemail is a valuable feature offered by Telkom, allowing callers to leave messages when you’re unable to answer your phone. Whether you’re in a meeting, out of the office, or simply busy, voicemail ensures that you never miss important messages. Let’s dive into the details of setting up and managing voicemail on Telkom:

Activation and Deactivation Codes

Telkom provides activation and deactivation codes for different voicemail scenarios:

• Immediate Call Forwarding to Voicemail: Activate: *64#; Deactivate: #64#
• Call Forwarding to Voicemail on Busy: Activate: *65#; Deactivate: #65#
• Call Forwarding to Voicemail on No Reply: Activate: *66#; Deactivate: #66#

Setting No Reply Timer

Additionally, you can customize the duration before calls are forwarded to voicemail on no reply. Use the following code to set the timer:

• 67xx#

Replace “xx” with the desired duration in seconds. For example, if you want calls to be forwarded after 20 seconds of no reply, dial 6720#.

Benefits of Voicemail

1. Never Miss Important Calls: Voicemail ensures that you receive messages even when you’re unavailable to answer calls.
2. Convenient Communication: Callers can leave detailed messages, providing you with necessary information at your convenience.
3. Enhanced Productivity: By managing calls effectively, you can focus on important tasks without interruptions.

Tips for Managing Voicemail Effectively

1. Regularly Check Messages: Make it a habit to check your voicemail regularly to stay updated on missed calls and messages.
2. Customize Greeting: Personalize your voicemail greeting to provide callers with relevant information, such as your availability or alternative contact methods.
3. Clear Voicemailbox: Delete old messages to ensure that your voicemailbox is not full, allowing new messages to be received.

Voicemail is a valuable tool for staying connected and managing your communication effectively. By utilizing the activation codes and following the tips provided, you can make the most out of Telkom’s voicemail feature. Stay tuned as we explore more calling features offered by Telkom.

IV. Block Call Plus Feature

Tired of incessant telemarketing calls or unwanted interruptions? Telkom’s Block Call Plus feature provides a solution to keep your phone free from unwanted callers. Let’s delve into how you can activate and manage this handy feature:

Activation Process

To activate Block Call Plus:

1. Dial Activation Code: Begin by dialing *35# on your Telkom device.
2. Follow Prompts: Telkom will guide you through the activation process, ensuring that unwanted callers are effectively blocked.

Managing Blocked Numbers

Once Block Call Plus is activated, you can easily manage blocked numbers:

• Add Numbers to Block List: To block a specific number, simply add it to your block list using the Block Call Plus interface.
• Remove Blocked Numbers: If you wish to unblock a number, access the Block Call Plus settings and remove it from the block list.

Benefits of Block Call Plus

1. Peace of Mind: Block unwanted calls and enjoy uninterrupted communication.
2. Control Over Incoming Calls: Take charge of your incoming calls by selectively blocking numbers that you do not wish to receive calls from.
3. Enhanced Privacy: Protect your privacy by preventing unwanted callers from reaching your phone.

V. Call Forwarding on Telkom

Telkom’s call forwarding feature provides flexibility and convenience, allowing you to redirect incoming calls to another number when you’re unable to answer. Here’s everything you need to know about call forwarding on Telkom:

Activation and Deactivation Codes

Telkom offers activation and deactivation codes for various call forwarding scenarios:

• Immediate Call Forwarding: Activate: 21DN#; Deactivate: #21#
• Call Forwarding on Busy: Activate: 58DN#; Deactivate: #58#
• Call Forwarding on No Reply: Activate: 61DN#; Deactivate: #61#

Setting No Reply Duration

Customize the duration before calls are forwarded to another number on no reply:

• *61#xx#

Replace “xx” with the desired duration in seconds.

Benefits of Call Forwarding

1. Stay Connected: Ensure that important calls are answered, even when you’re away from your phone.
2. Flexibility: Redirect calls to another number based on your availability and preferences.
3. Business Continuity: Maintain seamless communication with clients and colleagues, regardless of your location.

By leveraging Telkom’s call forwarding feature and Block Call Plus, you can streamline your communication and enjoy uninterrupted connectivity. Stay tuned as we explore more calling features offered by Telkom.

VI. Prepaid Account Management

Managing your Telkom prepaid account is essential for staying connected without interruptions. Here’s how you can effectively manage your prepaid account:

Administration Code

To administer your Telkom prepaid account:

• Dial Code: Simply dial *#55# on your Telkom device to access the prepaid account management options.

Available Options

Once you access the prepaid account management menu, you can:

• Check Balance: Stay informed about your remaining balance to avoid unexpected interruptions in service.
• Recharge Account: Conveniently recharge your prepaid account to ensure uninterrupted communication.
• Activate/Deactivate Services: Manage your prepaid services, such as data bundles or promotional offers, based on your needs.

Benefits of Prepaid Account Management

1. Cost Control: Keep track of your spending and maintain control over your communication expenses.
2. Convenience: Access account management options directly from your Telkom device, anytime, anywhere.
3. Flexibility: Customize your prepaid services to suit your communication requirements and budget.

VII. Speed Dialing on Telkom

Speed dialing is a time-saving feature offered by Telkom, allowing you to quickly dial frequently called numbers with ease. Here’s how you can set up and use speed dialing:

Setting Up Speed Dial

To set up speed dial for frequently called numbers:

• One-Digit Numbers: Dial 51position*DN# to assign a one-digit code to a phone number.
• Two-Digit Numbers: Dial 52position*DN# to assign a two-digit code to a phone number.

Replace “position” with the desired code (e.g., 1 for one-digit, 01 for two-digit) and “DN” with the phone number you want to assign.

Using Speed Dial

Once you’ve set up speed dial, making calls is simple:

• Dial Assigned Code: To initiate a speed dial call, dial position, where “position” is the code assigned to the desired number.

Benefits of Speed Dialing

1. Efficiency: Save time by dialing frequently called numbers with just a few keystrokes.
2. Convenience: Easily access important contacts without having to remember or manually dial their phone numbers.
3. Streamlined Communication: Stay connected with friends, family, and colleagues with minimal effort.

By utilizing Telkom’s speed dialing feature and effectively managing your prepaid account, you can enhance your communication experience and stay connected effortlessly. Stay tuned as we explore more calling features offered by Telkom.

VIII. Urgent Call Feature

Telkom’s Urgent Call feature ensures that your important messages or requests are promptly delivered, even in critical situations. Let’s explore how you can make urgent calls with this convenient feature:

Activating Urgent Call

To set the urgent call destination on your Telkom device:

1. Dial Code: Dial 53DN# on your Telkom device.
2. Specify Destination: Replace “DN” with the desired destination number where you want the urgent call to be directed.

For example, if you want to set the urgent call destination to a mobile number with the digits 1234567890, you would dial 531234567890#.

Benefits of Urgent Call

1. Priority Communication: Ensure that urgent messages or requests are immediately directed to the designated number.
2. Quick Response: Facilitate rapid communication in critical situations, such as emergencies or time-sensitive matters.
3. Efficiency: Streamline communication channels by designating a specific number for urgent calls, reducing response times.

IX. Call Waiting on Telkom

Telkom’s Call Waiting feature allows you to manage incoming calls effectively, ensuring that you never miss an important call while engaged in another conversation. Here’s how you can activate and utilize Call Waiting:

Activating Call Waiting

To enable Call Waiting on your Telkom line:

• Dial Code: Simply dial *43# on your Telkom device to activate Call Waiting.

Once activated, you will receive a beep tone to alert you of incoming calls while you are on a call.

Managing Incoming Calls

When you receive a Call Waiting notification:

• Options: You can choose to put the current call on hold and answer the new call or ignore the new call and continue with your current conversation.

Benefits of Call Waiting

1. Never Miss an Important Call: Stay accessible and responsive to incoming calls, even when engaged in another conversation.
2. Improved Communication: Easily manage multiple calls, ensuring that important messages are received and addressed promptly.
3. Enhanced Productivity: Maintain seamless communication flow without interruptions, maximizing efficiency in your interactions.

By leveraging Telkom’s Urgent Call feature and Call Waiting, you can effectively manage your communication needs and stay connected in various scenarios. Stay tuned as we explore more calling features offered by Telkom.

X. CLIR (Calling Line Identity Restriction)

Telkom’s CLIR (Calling Line Identity Restriction) feature allows you to make calls with your identity concealed, ensuring privacy when needed. Let’s delve into how you can utilize CLIR on your Telkom device:

Activating CLIR

To make a call with your identity restricted:

1. Dial Code: Dial 31 followed by the destination number you wish to call.
2. Initiate Call: Press the call button to initiate the call with your identity hidden.

By using the 31 prefix before the destination number, your phone number will be concealed from the recipient’s caller ID display.

Benefits of CLIR

1. Privacy Protection: Safeguard your privacy by concealing your phone number from the recipient’s caller ID.
2. Anonymous Communication: Maintain anonymity when making calls, ideal for sensitive or confidential conversations.
3. Flexible Usage: Choose when to activate CLIR based on your communication preferences and privacy needs.

XI. How to Divert Telkom Landline Calls to a Cell Phone

Diverting calls from your Telkom landline to a cell phone offers flexibility and convenience, ensuring you stay connected even when away from your landline. Here’s a step-by-step guide on how to divert Telkom landline calls to a cell phone:

Activating Call Divert

To divert calls from your Telkom landline to a cell phone:

1. Dial Code: Dial *72 on your Telkom landline phone.
2. Enter Destination Number: Enter the 10-digit cell phone number where you want to divert the calls.
3. Confirmation: Press the hash (#) button or wait for a response indicating that call forwarding has been activated.

Once activated, incoming calls to your Telkom landline will be redirected to the specified cell phone number.

Deactivating Call Divert

To deactivate call divert from your Telkom landline:

• Dial Code: Simply dial *73 or #21# to disable call forwarding and receive calls on your landline as usual.

Benefits of Call Divert

1. Remote Accessibility: Receive calls from your landline number on your cell phone, ensuring you never miss important communications.
2. Flexibility: Stay connected on the go, whether you’re out of the office or away from your landline.
3. Effortless Setup: Easily activate and deactivate call divert as needed, adapting to your changing communication requirements.

By following these steps, you can seamlessly divert calls from your Telkom landline to a cell phone, enhancing your accessibility and communication flexibility.

XII. Telkom’s Intelligent Call Forwarding Service

Telkom’s Intelligent Call Forwarding service offers advanced call management options, allowing users to customize call forwarding based on their preferences. Let’s explore the features and benefits of this service:

Features of Intelligent Call Forwarding

1. Voicemail Management: Set up call forwarding to voicemail immediately, on busy, or on no reply, ensuring you never miss important messages.
2. Block Call Plus: Block unwanted calls by activating Block Call Plus, giving you control over the calls you receive on your Telkom line.
3. Call Forwarding Options: Choose from various call forwarding options, including immediate, on busy, and on no reply, to redirect calls to another number as needed.
4. Prepaid Account Management: Easily manage your prepaid account, check balances, recharge, and activate or deactivate services using administration codes.
5. Speed Dialing: Set up speed dial for frequently dialed numbers, streamlining the calling process for enhanced efficiency.

Benefits of Intelligent Call Forwarding

1. Customization: Tailor call forwarding settings to suit your specific communication needs and preferences.
2. Control: Have control over incoming calls with options to block unwanted numbers and manage prepaid accounts.
3. Accessibility: Stay connected and accessible, whether you’re in the office, on the go, or away from your landline.
4. Efficiency: Streamline call management processes with features like speed dialing and voicemail management, saving time and effort.

XIII. Conclusion

Telkom offers a comprehensive suite of calling features and services designed to enhance communication efficiency and flexibility. By understanding and utilizing these features, users can effectively manage their calls and stay connected in various scenarios.

From call forwarding options like voicemail management and Intelligent Call Forwarding to features like Block Call Plus and speed dialing, Telkom provides a range of tools to meet diverse communication needs. Whether it’s blocking unwanted calls, diverting calls to a cell phone, or managing prepaid accounts, Telkom’s calling features empower users with control and accessibility.

In conclusion, Telkom’s calling features not only streamline communication processes but also offer flexibility and convenience, ensuring users can stay connected wherever they are. By leveraging these features effectively, users can enhance their communication experience and stay connected with ease.

References

1. Telkom South Africa. (n.d.). Calling Features. https://secure.telkom.co.za/today/shop/home/plan/voice/calling-features
2. Nology. (n.d.). Telkom Calling Features. https://www.nology.co.za/telkom-calling-features
3. Tech Cabin. (n.d.). How to Divert Telkom Landline to Cell Phone. https://techcabin.co.za/how-to-divert-telkom-landline-to-cell-phone/
4. Telkom South Africa. (n.d.). Intelligent Call Forwarding. http://ecdev2.telkom.co.za/general/pricelist/intelligent_call_forwarding.html

Author’s Note

Thank you for reading our comprehensive guide on Telkom calling features and services. We hope you found it informative and helpful in managing your communication needs effectively. For further assistance or inquiries, don’t hesitate to reach out to Telkom customer support.

Brief Note about the author.

I am Kimbowa Geofrey, a go-getter, It is my passion that drives me in all I do but also the personal improvement that I experience.
My story started about 8 years back, trying one business to another, it wasn’t easy at the start because I didn’t get exactly what I expected out of these businesses and my frustration grew. Luckily I stumbled upon three businesses that changed my life; Web hosting, web development, and blogging.
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Dr Nkurunziza Emmanuel and Mr Kimbowa Geofrey.
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