How to Cancel Subscription on Telkom 2024 South Africa

Kimbowa Geofrey

February 21, 2024

Table of Contents

I. Introduction

Welcome to our comprehensive guide on how to cancel subscriptions on Telkom. Whether you’re looking to end your mobile phone contract, broadband internet service, or any other Telkom subscription, understanding the cancellation process is crucial.

In this guide, we’ll walk you through the steps involved in cancelling your Telkom subscription, covering everything from checking active subscriptions to avoiding unwanted charges.

II. Quick Fix:

Dial the USSD code *180#.
Select option 5, which is Telkom Plus.
Select option 9, which is Telkom Self-Service.
Select option 1, which is Active Services.
Select the subscription that you want to cancel.
Press the “Send” button.
Confirm your cancellation.
Select the “Yes” option to confirm your cancellation by pressing 1.

III. How to Cancel Subscription on Telkom Using the TelKom App

If you prefer the convenience of managing your subscriptions through the Telkom app, follow these steps to initiate cancellation:

Open the Telkom app.
Sign in to your account.
Tap on the menu icon (three horizontal lines) in the top left corner of the screen.
Tap on My Accounts.
Tap on the account that you want to cancel the subscription for.
Tap on Manage Services.
Tap on the Cancel button next to the subscription that you want to cancel.
Enter your reason for canceling the subscription and tap on Submit.
Telkom will send you a confirmation email.

IV. How to Cancel Subscription on Telkom Using USSD?

Open the phone dialer app on your phone.
Dial the USSD code *180#.
Select option 5, Telkom Plus.
Select option 9, Telkom Self-Service.
Select option 1, Active Services.
A list of all your active and pending status Telkom subscriptions will be displayed.
Select the subscription that you want to cancel.
Press the “Send” button.
You will be prompted to confirm your cancellation.
Select the “Yes” option to confirm your cancellation by pressing 1.
You will receive a message from Telkom mobile confirming that you have unsubscribed from the service.

V. How to Cancel Subscription on Telkom Online?

To cancel your Telkom subscription online via the Telkom website, follow these steps:

Visit the Telkom Website: Open your web browser and go to the Telkom website: https://www.telkom.co.za/.
Sign In to Your Account: Click on the “Sign In” button located in the top right corner of the page. Enter your Telkom username and password, then click “Sign In”.
Access Account Settings: Once logged in, navigate to the “My Account” section.
Manage Accounts: Look for options related to managing your accounts or subscriptions.
Select Subscription: Choose the subscription you wish to cancel from the list of active services.
Initiate Cancellation: Click on the “Cancel Subscription” button or a similar option.
Provide Reason: You may be prompted to provide a reason for cancelling. Enter your reason and confirm the cancellation.
Confirmation Email: Telkom will send you a confirmation email to verify that your subscription cancellation request has been received and processed.

Read Also : How to Check MTN Night Data Balance

VI. How to Cancel a Telkom Subscription by Phone?

If you prefer to cancel your subscription by phone, you can contact Telkom customer service at the following number: 081 180. Here’s how:

Call Telkom Customer Service: Dial the customer service number 081 180 from your Telkom line.
Provide Account Information: When prompted, provide your account information, including your account number or mobile phone number.
Request Cancellation: Explain to the customer service representative that you wish to cancel your Telkom subscription.
Verification Process: The representative may ask you to verify your identity and may inquire about the reason for cancellation.
Confirmation: Once the cancellation request is processed, the representative will provide confirmation and any relevant details.

VII. How Cancel Your Telkom Subscription by Visiting a Store?

If you prefer to cancel your subscription in person, you can visit a Telkom store and speak to a customer service representative. Here’s what to do:

Locate Nearest Telkom Store: Use Telkom’s website or app to find the nearest Telkom store in your area.
Visit the Store: Bring your Telkom ID or any relevant identification documents with you.
Speak to a Representative: Upon arrival, ask to speak to a customer service representative.
Request Cancellation: Explain to the representative that you want to cancel your Telkom subscription.
Provide Information: The representative may ask for your account details and the reason for cancellation.
Cancellation Process: The representative will guide you through the cancellation process and provide a confirmation document once completed.

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VIII. Early Termination Fees

When considering cancelling your Telkom subscription, it’s essential to understand the potential implications of early termination fees. Early termination fees are charges imposed by Telkom for ending a contract before its designated expiration date.

These fees can vary depending on the type of service you have and the remaining duration of your contract. Here’s what you need to know about early termination fees with Telkom:

Understanding Early Termination Fees:

Varied Fees: Early termination fees for Telkom subscriptions can vary significantly based on several factors, including the type of service and the remaining duration of your contract. It’s essential to inquire about these fees specific to your subscription before initiating the cancellation process.
Contract Length: Telkom contracts typically have a minimum contract duration, ranging from 12 to 24 months for mobile phone contracts, broadband internet, and other services. If you cancel your subscription before the contract period ends, you may be subject to early termination fees.
Calculation Method: Telkom may calculate early termination fees based on a variety of factors, such as the remaining months on your contract, the monthly subscription fee, and any applicable discounts or promotions. It’s advisable to review your contract terms or contact Telkom customer service to understand how these fees are calculated.
Billing Proration: In some cases, Telkom may prorate the early termination fee based on the remaining months of your contract. This means you may be charged a portion of the fee relative to the time remaining until the contract’s end date.

Important Considerations:

Review Contract Terms: Before cancelling your Telkom subscription, carefully review the terms and conditions of your contract, including any provisions related to early termination fees. Understanding your contractual obligations can help you make an informed decision about cancellation.
Financial Impact: Consider the financial implications of early termination fees when weighing your decision to cancel. Compare the potential fees against the benefits of ending your subscription early.
Alternative Options: Explore alternative options, such as transferring your contract to another party or negotiating with Telkom to waive or reduce the early termination fees. In some cases, Telkom may offer incentives or promotions to retain customers.
Contact Telkom: If you have questions or concerns about early termination fees or the cancellation process, don’t hesitate to contact Telkom customer service for assistance. They can provide clarification and guidance tailored to your specific situation.

IX. Tips and Considerations

1. Double-Check Contract Terms:

Review your contract terms and conditions to understand any potential fees or obligations associated with cancellation.

2. Keep Records:

- Save confirmation emails, documents, and any communication related to the cancellation for future reference.

3. Follow-Up if Needed:

- If you encounter any issues or have questions during the cancellation process, don’t hesitate to reach out to Telkom customer service for assistance.

4. Understand Early Termination Fees:

- Familiarize yourself with the implications of early termination fees and how they may impact your decision to cancel.

5. Consider Alternative Options:

Explore alternative solutions, such as transferring your contract or negotiating with Telkom to waive or reduce fees.

6. Be Aware of Billing Proration:

Understand how billing proration may affect your final bill if you cancel your subscription before the end of your billing cycle.

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X. How to Avoid Unwanted Subscriptions

To avoid unwanted subscriptions in the future, follow these tips:

1. Read Terms and Conditions:

Before subscribing to any service, carefully read the terms and conditions to understand the terms of the agreement.

2. Opt-Out of Auto-Renewal:

- If possible, opt-out of auto-renewal features to prevent automatic subscription renewals.

3. Monitor Billing Statements:

- Regularly review your billing statements to identify any unexpected charges or subscriptions.

4. Set Reminders for Renewals:

- Set reminders for subscription renewals to evaluate whether you still need or want the service.

5. Research Before Subscribing:

Research the service provider and read reviews from other users before subscribing to a new service.

XI. Conclusion

Cancelling a Telkom subscription requires careful consideration and understanding of the process. By following the steps outlined in this guide and considering the tips and factors provided, you can navigate the cancellation process with confidence.

Remember to verify your active subscriptions, understand any potential fees, and explore alternative options before proceeding with cancellation. Additionally, take proactive measures to avoid unwanted subscriptions in the future by reading terms and conditions, monitoring billing statements, and setting reminders for renewals.

If you encounter any difficulties or have questions along the way, don’t hesitate to reach out to Telkom customer service for assistance. With the right approach and attention to detail, you can successfully cancel your Telkom subscription and manage your telecommunications services effectively.

References

Mobile Store : How to Manage & Cancel a Telkom Subscription

kahawa tungu: How To Cancel A Subscription On Telkom

DSL telecom: How To Cancel Your Telkom Services Online In 3 Easy Steps

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Brief Note about the author.

Kimbowa Geofrey
Business & Financial Analyst

I am Kimbowa Geofrey, a go-getter, It is my passion that drives me in all I do but also the personal improvement that I experience.
My story started about 8 years back, trying one business to another, it wasn’t easy at the start because I didn’t get exactly what I expected out of these businesses and my frustration grew. Luckily I stumbled upon three businesses that changed my life; Web hosting, web development, and blogging.
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Brief Note about Hostziza.

Hostziza Tech Solutions was founded in August 2021 by two visionary entrepreneurs,
Dr Nkurunziza Emmanuel and Mr Kimbowa Geofrey.
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